How to wash and care for piano scarves ?

Cleaning:
Kindly check the wash instructions listed for each scarf in its product page.
If spot cleaning is needed, make sure to wash only the spot intended, and that the differently colored parts of the scarf don’t touch at all while wet, to avoid color transfer.
If Hand Wash is recommended,
Always wash each scarf alone.
Make sure you use cool water and a mild soap like downy. Don’t use bleach or strong detergent like Persil Gel.
Do not soak your scarf.
Wash under running water, not in a full sink.
Gently squeeze it (don’t scrub the scarf, & never wring it!).
Lay the scarf flat to dry, don’t hang so it can keep it’s shape.
Also laying it flat ensures that the different colored parts don’t touch each other while wet to avoid color transfer (applicable for all Ombre & deep dyed scarves)
Ironing: 
Iron on low and preferably have another piece of cloth between the scarf and the iron.
Care: Don’t use pins in any scarf you have, they ruin your scarves, snag at them and leave nasty pin marks. You can use our magnetic pins instead or just wrap them loosely.
That’s the universal recommendation for caring for any delicate scarf you may have.

• Our scarves come in a variety of authentic materials, colours and prints. The care instructions may differ based on their material.
  it is important that you treat your scarves as gently as you can.
  – Hand wash is recommended.
  – Make sure you use cool water and a mild soap.
  – Don’t soak your scarf.
  – Gently squeeze it.

Ironing: Iron on low temperature

سياسة التسليم الاستبدال والاسترجاع

Piano – Delivery, Exchange & Return Policy

أولًا: سياسة التسليم

نود التنويه إلى أنه لا تتوفر معاينة للمنتجات مع مندوب الشحن عند التسليم، كما لا يمكن تجزئة الطلب؛ حيث يتم استلام الطلب بالكامل أو رفضه بالكامل

يُرجى التأكد من مراجعة تفاصيل الطلب قبل تأكيد الشراء

ثانياً: سياسة الاستبدال والاسترجاع

يُرجى تقديم طلب الاسترجاع أو الاستبدال خلال 3 أيام من تاريخ استلام الطلب، عبر WhatsApp أو البريد الإلكتروني الموضح على الموقع

يجب إرسال رقم الطلب وصور واضحة للمنتج تُثبت أنه لم يتم فتحه أو استخدامه، ولا يزال بحالته الأصلية وداخل عبوته الأصلية، وذلك للتحقق من حالته قبل البدء في الإجراءات

لا يُقبل استرجاع أو استبدال الباندانات بسبب تغيير الرأي أو عدم تفضيل اللون، مراعاةً لاعتبارات النظافة والاستخدام الشخصي

في حالة استلام منتج به عيب أو تلف أو غير مطابق للطلب، يُرجى التواصل معنا لاتخاذ الإجراء المناسب وفقًا لقوانين حماية المستهلك المعمول بها في مصر

Delivery, Exchange & Return Policy

1. Delivery Policy

•Please note that product inspection with the courier upon delivery is not available. Orders must be accepted or refused in full, as partial acceptance is not permitted.

•Kindly review your order details carefully before confirming your purchase.

2. Exchange & Return Policy

•Return or exchange requests must be submitted within 3 days of delivery via the WhatsApp number or email listed on our website.

•Customers must provide their order number and clear photos showing that the product is unopened, unused, and in its original packaging, so its condition can be verified before the process begins.

•Bandanas cannot be returned or exchanged due to a change of mind or color preference, due to personal-use and hygiene considerations.

•For defective, damaged, or incorrect items, please contact us so we can arrange an appropriate resolution in accordance with applicable Egyptian consumer protection laws.

• Dubetta city stars
• Dubetta down town

Delivery estimated time Within Cairo & Alexandria: 5 working days. 

Other Governorates: 7  working days.